airlines – SmarterTravel https://www.smartertravel.com The Best Trips Start Here Wed, 16 Oct 2024 17:27:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.7 What Not to Do When Exiting a Plane During an Emergency https://www.smartertravel.com/what-not-to-do-during-a-plane-emergency/ https://www.smartertravel.com/what-not-to-do-during-a-plane-emergency/#respond Wed, 16 Oct 2024 15:12:35 +0000 https://www.www.smartertravel.com/?p=311526 When your life is on the line, leave it behind. That’s the takeaway from too many tragic plane emergencies, including the May 2019 explosion of Aeroflot flight 1492 in Moscow, which killed 41 people. In that incident, a lightning strike forced the pilots to make an emergency landing. The plane caught fire but remained intact, […]

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When your life is on the line, leave it behind.

That’s the takeaway from too many tragic plane emergencies, including the May 2019 explosion of Aeroflot flight 1492 in Moscow, which killed 41 people. In that incident, a lightning strike forced the pilots to make an emergency landing. The plane caught fire but remained intact, and passengers were prompted to evacuate.

However, as details about the incident emerged, investigators signaled that more people could have survived if not for one preventable reason. Video shows passengers dragging carry-on bags with them as they flee the burning plane, and reports suggest the evacuation was slowed by people retrieving their belongings from the overhead bins.

Plane doing an emergency landing in the ocean
Michael O'Keene | Adobe Stock

“Reports from people on the plane indicate the evacuation may have been slowed by passengers grabbing their bags. Videos show passengers taking their carry-on bags with them as they exited the plane,” the Association of Flight Attendants said in a statement. “We will never know if more lives could have been saved if the bags were left behind.”

The purpose of posing this question is not to blame the victims of a tragic incident. However, it is a reminder that it’s always worth a refresher on what to do—and what not to do—when you need to evacuate in a plane emergency.

Your Bags Are Never Worth It

The tragic Aeroflot emergency is not the only aviation incident in recent years that has brought in-flight safety to the forefront of travelers’ minds. This year alone saw the collision and evacuation of Japan Airlines flight 516, an easyJet flight filled with smoke on the runway, and a string of safety issues with the Boeing 737 Max aircraft, prompting passengers to pay extra attention to the safety demonstration.

If you find yourself in an evacuation situation, the Federal Aviation Administration (FAA) makes no mistake about it: “If an emergency evacuation is necessary, leave your carry-on items on the plane. Retrieving personal items may impede the safe evacuation of passengers.”

This bears repeating because, as we’ve reported in the past, people seem inclined to do the opposite. During a recent incident in which a laptop caught fire in the cabin of an American Airlines flight, evacuation was stalled by passengers attempting to retrieve their hand luggage against the instruction of the flight attendants. Understandably, the idea of leaving things behind is difficult to accept—losing a laptop, passport, or cash can be an inconvenience. Or perhaps the banality of modern airline travel makes travelers complacent in emergency situations, thinking the danger or urgency is overblown. If that’s the case, though, you’ll likely see your possessions again soon.

It’s also worth nothing that with seat sizes shrinking and plane cabins getting more crowded than ever, it could take longer than you’d think to evacuate. The FAA, in guidelines set forth in 1967, states that commercial aircraft should be able to evacuate completely in 90 seconds. According to an NPR report, it took approximately 5 minutes to complete the evacuation of passengers aboard Japan Airlines flight 516 and 18 minutes for the captain to finally disembark, demonstrating that even a well-executed evacuation can take far longer than the FAA’s standard.

What to Always Do

But as safe as airline travel is, incidents like the Aeroflot fire illustrate the fine line between surviving and perishing in non-crash situations. So, even though you may know the standard onboard safety presentation by heart, here are a few must-do tips for evacuating a plane quickly:

  • Look: Locate the nearest emergency exit when you take your seat so you know which way to go. Count the number rows between you and the nearest exit in case you need to navigate in the dark.
  • Listen: In the event of an emergency, listen to the flight attendants’ instructions and follow them precisely. Remember, they’re trained for this.
  • Leave it behind: Everything in your baggage can be replaced. Your life or well-being, and that of your fellow passengers, cannot.

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The Best and Worst Airports in North America https://www.smartertravel.com/best-and-worst-airports-in-north-america/ https://www.smartertravel.com/best-and-worst-airports-in-north-america/#respond Wed, 25 Sep 2024 16:42:04 +0000 https://www.smartertravel.com/?p=452464 If you fly often enough, you have at least one airport on your list of places to avoid at all costs. A good airport can make your trip a breeze by making it easy to get to your connection, offering tasty restaurant options, and giving you a clean and comfortable place to rest before your […]

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If you fly often enough, you have at least one airport on your list of places to avoid at all costs. A good airport can make your trip a breeze by making it easy to get to your connection, offering tasty restaurant options, and giving you a clean and comfortable place to rest before your flight. A bad airport can stress you out with crowds, dirty facilities, and poor dining options.

J.D. Power just released its Annual North America Airport Satisfaction Study to find the best and worst airports to fly through. The study surveyed passengers on seven factors:

  1. Ease of travel through the airport
  2. Level of trust with the airport
  3. Terminal facilities 
  4. Airport staff
  5. Departure airport experience
  6. Food, beverage, and retail
  7. Arrival airport experience

For the survey, airports were broken down into three categories: Mega airports (33 million or more passengers per year), large airports (10 to 32.9 million passengers per year), and medium airports (4.5 to 9.9 million passengers per year. 

Next time you fly, consider avoiding these airports, ranked the lowest for customer satisfaction. 

“The common issue with low-ranking airports are older terminal facilities that were not designed to handle the number of passengers they currently service,” Michael Taylor, managing director of travel, hospitality and retail at J.D. Power, told SmarterTravel. “Many airports that perform poorly in the J. D. Power study have physical structures that are in need of overhaul or updating… and many of those airports are either in the midst of construction projects or have massive plans that are about to begin. “

The Worst Mega Airports

  1. Newark Liberty International Airport
  2. Toronto Pearson International Airport 
  3. O’Hare International Airport
  4. Hartsfield-Jackson International Airport
  5. Seattle-Tacoma International Airport

The Worst Large Airports

  1. Philadelphia International Airport
  2. Montreal-Pierre Elliott Trudeau International Airport
  3. St. Louis Lambert International Airport
  4. Honolulu International Airport
  5. Chicago Midway International Airport

The Worst Medium Airports

  1. Cleveland Hopkins International Airport
  2. Pittsburgh International Airport
  3. Hollywood Burbank Airport
  4. Albuquerque International Sunport
  5. Eppley Airfield

If you do have to fly through one of the worst airports, Taylor recommends leaving extra time. “Traveling by air is one of the few times that persons face a strict deadline and that creates stress.  Overcrowded terminals that force parkers to use lots that are farther from the terminal, have longer-than-expected wait times at TSA and have a lack of gate area space put further stress on travelers.”

For an easier trip, plan your travels to take you through one of these top-rated airports, which scored highly for passenger satisfaction. 

Monorail shuttle structure at minneapolis airport
digidreamgrafix | Adobe Stock

The Best Mega Airports

  1. Minneapolis-Saint Paul International Airport
  2. Detroit Metropolitan Wayne County Airport
  3. Phoenix Sky Harbor International Airport
  4. John F. Kennedy International Airport
  5. Dallas/Fort Worth International Airport

The Best Large Airports

  1. John Wayne Airport, Orange County
  2. Tampa International Airport
  3. Kansas City International Airport
  4. Dallas Love Field
  5. Nashville International Airport

The Best Medium Airports

  1. Indianapolis International Airport
  2. Jacksonville International Airport
  3. Southwest Florida International Airport
  4. Orlando International Airport
  5. Ontario International Airport

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When Should You Book Your Holiday Flights for 2024? https://www.smartertravel.com/when-is-the-best-time-to-book-holiday-travel/ https://www.smartertravel.com/when-is-the-best-time-to-book-holiday-travel/#respond Wed, 11 Sep 2024 16:59:36 +0000 https://www.www.smartertravel.com/2015/11/10/when-is-the-best-time-to-book-holiday-travel/ When is the best time to purchase airline tickets for the holiday season, specifically Christmas?

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Despite what retailers want us to believe (put away the Christmas decorations, please), the holidays are still a few months away. However, if you want to get the best deals on airfare for travel over Thanksgiving and Christmas, you should start thinking about booking your flights soon.

Woman booking flight on phone while drinking coffee on the couch
Przemek Klos | Adobe Stock

The experts at Google Flights examined historical data for holiday flights over the last four years to determine the optimal time to buy tickets. 

When Should You Buy Flights for Thanksgiving?

According to Google Flights, you should buy Thanksgiving flights in early October. For domestic trips around Thanksgiving, prices have historically been the lowest 45 days before departure, with the cheapest deals around 26-59 days before the holiday. 

When Should You Buy Flights for Christmas?

You’ll want to buy your Christmas flights a bit earlier, as Google Flights found that domestic flights around the holiday have been the cheapest 58 days before departure. The low price range for Christmas travel is 36-72 days out, so you’ll want to lock in your flights before the end of October. 

What is the Best Day of the Week to Book Flights?

If you see a good flight deal, grab it—don’t wait until Tuesday to book it because you’ve heard that’s the best day of the week to purchase flights. Whether you’re buying tickets for the holidays or just for vacation, there’s “not much benefit to buying your tickets on a certain day of the week,” say Google Flights experts. 

Although Tuesday has historically been the cheapest day to book flights, it’s only 1.3 percent cheaper on average than Sunday, the most expensive day to buy travel.

However, the day of the week that you travel on does impact the price of your ticket—during non-holiday periods, you’ll save money by flying on Monday, Tuesday, or Wednesday, which have been 13 percent cheaper than flying on a Friday, Saturday, or Sunday. With Thanksgiving always on a Thursday and Christmas falling on a Wednesday this year, this trend doesn’t apply to holiday travel.

The Best and Worst Days of the Week to Fly During the Holidays 

If you can be flexible with your holiday travel, try to avoid flying over these dates when travel booking site Hopper predicts that flights will be more expensive and airports are at their most crowded. 

Flight Thursday before Thanksgiving 2024
Google Flights

“Departing the week before Thanksgiving or on the Monday ahead of the holiday will save travelers the most,” says Hayley Berg, lead economist at Hopper. “Savvy travelers will save 23 percent or about $60 per ticket by departing on the Thursday before Thanksgiving (11/21) or the Monday of Thanksgiving week (11/25) instead of taking a weekend flight.”

The Best Days to Fly for Thanksgiving

  1. Thursday, November 21
  2. Monday, November 25
  3. Thursday, November 28

The Worst Days to Fly for Thanksgiving

  1. Sunday, December 1
  2. Saturday, November 30
  3. Monday, December 2
  4. Wednesday, November 27
  5. Saturday, November 23

Berg advises holding off until October to book Christmas flights. According to Hopper, ticket prices for domestic trips are currently averaging $406 per ticket, up four percent from this time last year. However, fares are expected to fall by about $80 until they reach their lowest point in October.

“Departing the week before Christmas or on Christmas Eve or Day will save travelers the most,” says Berg. “Savvy travelers will save 26% or about $100 per ticket by departing on Christmas Eve instead of taking a flight the weekend before the holiday.”

The Best Days to Fly for Christmas

  1. Tuesday, December 31
  2. Tuesday, December 17
  3. Tuesday, December 24

The Worst Days to Fly for Christmas

  1. Saturday, December 21
  2. Friday, December 20
  3. Sunday, December 22
  4. Saturday, December 28
  5. Friday, December 27
  6. Sunday, December 29

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Why Is My Flight Delayed? How to Find Out the Reason for Your Delayed Flight https://www.smartertravel.com/why-is-my-flight-delayed/ https://www.smartertravel.com/why-is-my-flight-delayed/#respond Tue, 10 Sep 2024 19:01:50 +0000 https://www.smartertravel.com/?p=450732 Flight delays are frustrating, no matter what’s causing them. However, it’s important to find out the reason behind your delayed flights, as it can impact what compensation (if any) you’ll receive from the airline, as well as help you to decide if you should wait it out or try to get on a new flight.  […]

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Flight delays are frustrating, no matter what’s causing them. However, it’s important to find out the reason behind your delayed flights, as it can impact what compensation (if any) you’ll receive from the airline, as well as help you to decide if you should wait it out or try to get on a new flight. 

If your flight is delayed due to weather at your departure or arrival airport, trying to get on a new flight likely won’t work, especially if a ground stop has been issued (meaning no flights are allowed to take off or land at an airport.) However, if the bad weather is at your connecting airport, you may be able to swap to a flight routing through a different location with better weather.  

If your flight is delayed due to a mechanical issue with an aircraft, crew shortage, or delay of incoming aircraft, you may want to try to swap to a different flight if you can. 

Close up of person holding phone with red message reading "Flight Status: Delayed" with an out of focus airplane in the background
MIKE FOUQUE | Adobe Stock

The compensation rules around delayed flights hinge on the reason for the delay. If a flight is delayed or canceled due to a “controllable issue,” an airline is generally required to compensate passengers by providing meal vouchers, hotel accommodations, or even refunds. According to the U.S. Department of Transportation (DOT), “A controllable flight cancellation or delay is essentially a delay or cancellation caused by the airline. Examples include maintenance or crew problems; cabin cleaning; baggage loading; and fueling.”

Delays due to bad weather or unexpected mechanical issues are generally considered to be out of an airline’s control and, therefore, do not require reimbursement. 

To see what your airline is required to provide in the event of a controllable cancellation or delay, visit the DOT’s Airline Cancellation and Delays Dashboard.

How to Find Out the Reason for a Flight Delay

If you’re already at the airport when the delay is announced, a gate agent will usually be able to tell you why your flight is running late. Here are some other good ways to find out the reason for a flight delay.

Check Airport Alerts

The Federal Aviation Administration (FAA), has a webpage that shows “active airport events” like ground delays, ground stops, and delays in real-time.

This site will also show how long delays are likely to last along with other helpful information, including:

  • The timeframe a ground stop/delay is issued for
  • The probability a ground stop/delay would be extended
  • What departure airports the ground stop/delay is relevant for
  • The average length of delay
Screenshot of the National Airspace System Status, showing the on time, delayed, and cancelled statuses of flights across the United States
Federal Aviation Administration

Track the Inbound Flight

If your flight is scheduled to take off at 3 pm and the aircraft is still on the ground in another city at 2:30 pm, it’s unlikely your flight will depart on time. Find out where your plane is by checking your flight on FlightAware. This site has an option for “track inbound plane” that will show you where your aircraft is coming from and the status of that flight. 

Check With the Airline

Although most airlines won’t show an explanation for a delayed flight on their website, some will offer the reason for the delay in their app. Calling the airline’s customer service number can also help you find out why your flight is delayed.

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The Worst Seats on a Plane (and How to Avoid Them) https://www.smartertravel.com/worst-seats-on-a-plane/ https://www.smartertravel.com/worst-seats-on-a-plane/#respond Tue, 10 Sep 2024 14:36:48 +0000 https://www.www.smartertravel.com/?p=282561 You’re crammed into a middle seat at the back of an airplane, with neighbors encroaching on your armrests and an endless chorus of flushing sounds from the lavatory nearby. You’re stuck in one of the worst seats on a plane, and you have to ask: How did you end up here, and how can you […]

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You’re crammed into a middle seat at the back of an airplane, with neighbors encroaching on your armrests and an endless chorus of flushing sounds from the lavatory nearby. You’re stuck in one of the worst seats on a plane, and you have to ask: How did you end up here, and how can you make sure it never happens again?

Seat selection can make a huge difference in how comfortable you are in flight, especially on long international trips. I interviewed an expert to help identify the worst airplane seats and explain how you can land yourself a better spot on your next flight.

Empty row of plane seats on an airplane
Ivan Kurmyshov | Adobe Stock

Where Are the Worst Seats on a Plane?

The worst seats are generally “in the last row of the aircraft,” says David Duff, former Content Specialist at SeatGuru. “The seats [there] more than likely have limited recline, [and] the proximity to the lavatory and galley are going to be bothersome since you are dealing with noises, smells, people queueing to use the lavatory, and the flight crew opening and closing storage compartments and chatting.”

Sounds terrible, but wait—there’s more. “Many times, the windows are missing at these seats as well,” Duff continues, “and to top it all off, you are going to feel turbulence a bit [more] toward the back of the plane.”

Being in the back also means you’re one of the last ones off the plane—not ideal if you’re trying to make a tight connection.

The back row is the worst place to sit on a plane, and you should try to avoid it if possible. However, many flyers know that the back is the least desirable row of the aircraft and will choose seats elsewhere. This means if you’re hoping to get a row all to yourself and don’t mind the other negatives, you’ll have a better chance of flying solo if you pick the back row.

There are some other seats you’ll want to avoid on a plane as well.

All middle seats are unpopular for obvious reasons, and the seats in front of an exit row aren’t ideal either. “These seats usually have limited recline in case the plane has to be evacuated,” Duff explains.

Even the desirable exit row seats, which typically have extra legroom, have a potential downside: “One of the major complaints we read about from [the SeatGuru] community is how the seat nearest to an exit door tends to be colder than surrounding seats,” says Duff. If you value the extra legroom the exit row typically offers, pack an oversized scarf or fleece to keep warm.

Finally, when considering a bulkhead seat, remember that you won’t have storage under the seat in front of you, which can be inconvenient if you like easy access to personal items like travel kits or over-the-counter medications. You should also be aware that bulkhead seats tend to be popular with babies and their parents, as they’re an ideal spot for bassinets.

How to Avoid the Worst Seats on a Plane

Consider making an airplane’s seat layout part of the decision-making process when you’re planning which flight to book. For example, if you have a choice between a flight on a plane with a 3-4-3 layout and one on an aircraft with a 2-4-2 layout, consider booking the latter if the fares aren’t too different—because that plane has a lot fewer middle seats you could possibly get stuck in. (Keep in mind, though, that the airline may change its aircraft at the last minute, so you might not want to pay too much extra for a preferred layout.)

Also, check whether the airlines you’re considering charge a fee to choose your seat. If it’s a long flight where comfort is important, opt for an airline that allows you to select your seat for free.

Once you’ve booked, don’t use your airline or booking site’s seat map as your only resource when choosing where to sit. SeatGuru’s detailed aircraft cabin plans flag seats with potential problems such as limited recline, proximity to galleys and/or lavatories, misaligned or missing windows, and reduced seat width. The site also highlights seats that are particularly desirable for one reason or another, such as extra legroom or storage space. As a bonus, you can read reviews and look at pictures from previous flyers who’ve had the seat you’re considering.

Unfortunately, SeatGuru stopped updating its website in 2020, so you won’t find information on newer aircraft, and some older reviews may be outdated.

SeatGuru alternatives include:

After you’ve figured out the seats you want—and the ones you don’t—it’s time to make your choice. You can usually select your seat when booking or when you check in, though you’ll have more options if you make your choice earlier in the process. If you’re unhappy with your options online, see a gate agent at the airport who may be able to move you.

Woman on laptop on plane
BullRun | Adobe Stock

Many airlines charge extra for the most in-demand seats (such as exit rows or seats with extra legroom), while others make you pay a fee for any seat selection at all. In these cases, the question becomes how much it’s worth to you to claim the seat you want.

“We understand that travelers want to save money on their flight and be comfortable at the same time, and sometimes that [means] you have to pay a bit extra for that comfort,” says Duff. “A lot of the flying experience is out of your control, so why not make sure that you are able to control one thing?”

Keep in mind that choosing your seat in advance is not an ironclad guarantee that you’ll get to sit there. Most airlines’ contracts of carriage permit them to change seat assignments if necessary, and maintenance issues or schedule disruptions could force the carrier to substitute a new plane with a different seat layout. If this happens and you’re unhappy with your new seat assignment, speak with a gate agent as soon as possible and politely ask which alternatives are available.

Note, too, that if you check in late or show up at your gate at the last minute, the airline might assume you’re not coming and give your seat away to someone else. To prevent this, check-in online up to 24 hours in advance and give yourself plenty of time to get to the airport. (For recommendations, see How Early Should I Get to the Airport?)

Some of the links featured in this story are affiliate links, and SmarterTravel may collect a commission (at no cost to you) if you shop through them. As an Amazon Associate, we earn from qualifying purchases.

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Does Fasting Help Prevent Jet Lag? https://www.smartertravel.com/does-fasting-help-prevent-jet-lag/ https://www.smartertravel.com/does-fasting-help-prevent-jet-lag/#respond Thu, 15 Aug 2024 15:42:54 +0000 https://www.smartertravel.com/?p=456818 Airplane food is notoriously unappetizing, yet when that food trolley rolls down the aisle, passengers (even those who were soundly sleeping) perk up. Even if it’s midnight, flyers will happily eat a big meal, just to have something to do to break up the monotony of a long flight.  A few years ago, I decided […]

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Airplane food is notoriously unappetizing, yet when that food trolley rolls down the aisle, passengers (even those who were soundly sleeping) perk up. Even if it’s midnight, flyers will happily eat a big meal, just to have something to do to break up the monotony of a long flight. 

A few years ago, I decided to try a controversial travel hack: fasting during flights. I’ve never felt better after eating airplane food, and eating the in-flight meals usually left me feeling thirsty and restless, unable to fall asleep—so why was I bothering with them?

There’s some scientific reasoning behind this method—a 2009 study conducted by researchers at Beth Israel Deaconess Medical Center found that circadian rhythms in mice are strongly influenced by light-dark cycles when food is abundant. However, when food is only available during their normal sleep cycle, the mice shift their circadian rhythms to match food availability.

This finding suggests that for humans, fasting during travel and adjusting your meal schedule to your destination’s local time could help mitigate jet lag. Dr. Clif Saper, the lead scientist on the study, explained to SmarterTravel, “Based on that, I predicted that it might be helpful to limit food before travel, and to eat breakfast at the time when it would occur in the time zone you are traveling to.”

By applying this principle, travelers can ease their transition into new time zones and minimize the effects of jet lag.

Travel, breakfast and couple in Paris with the Eiffel Tower on a terrace for romance or anniversary.
Aila Bevan/peopleimages.com | Adobe Stock

How to Fast on a Long Flight

If I’m traveling on a long flight, I will eat a healthy, high-protein meal (breakfast, lunch, or dinner, depending on the time of day) before I leave for the airport. I won’t eat again until I arrive at my destination, when I will eat a meal that aligns with local time. 

For example, if I’m taking a 10 pm flight from Boston that lands in Paris at 7 am, I will eat dinner in Boston and then fast until I land in Paris. After arriving, I will have breakfast and then follow a normal meal schedule for the rest of the day. I will drink lots of water on the plane to stay hydrated, but I’ll avoid any other beverages in the air, especially alcohol or coffee.

Fasting on flights not only helps with jet lag but also makes me feel better while traveling. At 35,000 feet, reduced oxygen levels in the body slow down digestive enzymes and intestinal motility, making food digestion more challenging. This, combined with changes in cabin pressure that can cause bloating and gas, puts a lot of stress on your body. Additionally, airplane food is notorious for its high salt content, which enhances flavor but can contribute to swelling and digestive issues. By fasting, you give your digestive system a much-needed break.

When I don’t eat on the plane, I find that I feel better upon disembarking, and am more easily able to adjust to the dining schedule at my destination. After a 12-hour fast, you’re likely to be less concerned about whether your next meal should be breakfast, lunch, or dinner—you’re simply ready to eat. As an added bonus, that first post-flight meal tastes exceptionally delicious after a short period of fasting.

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CrowdStrike Outage Causes Thousands of Flight Cancellations and Delays https://www.smartertravel.com/crowdstrike-outage-causes-thousands-of-flight-cancellations-and-delays/ https://www.smartertravel.com/crowdstrike-outage-causes-thousands-of-flight-cancellations-and-delays/#respond Fri, 19 Jul 2024 14:05:03 +0000 https://www.smartertravel.com/?p=456459 A widespread outage of CrowdStrike, a major cybersecurity provider, has caused chaos in the U.S. aviation industry today, resulting in thousands of flight cancellations worldwide. The technical issue has affected multiple airlines and airports, leaving countless passengers stranded and scrambling to adjust their travel plans. CrowdStrike, which provides critical cybersecurity services to many airlines and […]

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A widespread outage of CrowdStrike, a major cybersecurity provider, has caused chaos in the U.S. aviation industry today, resulting in thousands of flight cancellations worldwide. The technical issue has affected multiple airlines and airports, leaving countless passengers stranded and scrambling to adjust their travel plans.

CrowdStrike, which provides critical cybersecurity services to many airlines and airports, experienced a significant system failure beginning Thursday evening. The outage has impacted essential operations systems, including those used for check-in, boarding, and flight planning.

Major carriers such as American Airlines, Delta, and United have reported extensive cancellations and delays, and many airports across the U.S. are currently under ground stops or ground delays. Flight tracking site FlightAware reports 23,929 delayed and 2,332 canceled flights today.

CrowdStrike’s CEO, George Kurtz, said early Friday morning, “The issue has been identified, isolated and a fix has been deployed.”

Aviation experts warn that the ripple effects of this outage could continue for several days, even after the immediate technical issues are resolved. If you’re flying in the next few days, check your flight status before heading to the airport, and be prepared for potential changes to your travel plans. 

Many airlines are waiving change fees and fare differences for all customers who have booked flights departing today, July 19. However, most airlines require re-booking travel by July 24th or 25th. If you wish to change your flight, you should be able to do so directly in the airline’s app or website. Expect significant wait times if you call the airline’s customer service numbers, which are experiencing high call volume due to the outage.

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World’s Best Airline for 2024 https://www.smartertravel.com/worlds-best-airline/ https://www.smartertravel.com/worlds-best-airline/#respond Thu, 18 Jul 2024 18:05:36 +0000 https://www.smartertravel.com/?p=456401 Qatar Airways was declared the best airline in the world at the 2024 Airline Awards in London on June 24.  Qatar beat out Singapore Airlines, last year’s winner, who slipped to the number two spot this year. Emirates, ANA All Nippon Airways, and Cathay Pacific Airways completed the top five. No North American airline made […]

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Qatar Airways was declared the best airline in the world at the 2024 Airline Awards in London on June 24.  Qatar beat out Singapore Airlines, last year’s winner, who slipped to the number two spot this year. Emirates, ANA All Nippon Airways, and Cathay Pacific Airways completed the top five. No North American airline made the top twenty, with Delta narrowly missing out at 21. Other North American airlines that made the top 50 are Air Canada (29) and United Airlines (42). In fact, those three airlines are the only North American airlines to receive any Airline Awards. Other popular North American airlines like American, JetBlue, and Southwest failed to even be mentioned for any individual award. 

Interior digital rendering
Digital rendering of the Qatar Airways Boeing 777 interior / Qatar AirwaysQatar Airways

The top twenty best airlines are:

  1. Qatar Airways
  2. Singapore Airlines
  3. Emirates
  4. ANA All Nippon Airways
  5. Cathay Pacific Airways
  6. Japan Airlines
  7. Turkish Airlines
  8. EVA Air
  9. Air France
  10. Swiss International Air Lines
  11. Korean Air
  12. Hainan Airlines
  13. British Airways
  14. Fiji Airways
  15. Iberia
  16. Vistara
  17. Virgin Atlantic
  18. Lufthansa
  19. Etihad Airways
  20. Saudi Arabian Airlines
Delta Airbus A350 on runway
Delta

Best Airline in North America

Delta, the leading airline in North America, earned the following accolades: 

  • Best Airline in North America
  • Best Business Class in North America
  • Best Premium Economy Class in North America
  • Best Economy Class in North America
  • Best Airline Staff in North America
  • Best Business Class Onboard Catering in North America
  • Best Cabin Crew in North America
  • Best Cabin Crew in USA
  • Best Economy Class Onboard Catering in North America

The Worst Airlines of 2024 in the US

While Delta, Air Canada and United were the only North American airlines to win individual awards, other North American airlines did make the list, towards the bottom. Other North American airlines in the top 100 were: Alaska (60), WestJet (64), JetBlue (65), American (78), Allegiant (82), Sun Country (86), Breeze (91), Southwest (93), and Hawaiian (99).

Frequently flown budget airlines Spirit, Frontier, and AirTran all failed to make the list, so you may want to avoid them the next time you’re booking a domestic flight. 

Best Airlines in Europe

Americans traveling to Europe have plenty of options for top airlines to choose from, depending on where you are flying to. Making the top ten, Air France and Swiss International Airlines ranked ninth and tenth respectively, with British Airways (13), Iberia (15), Virgin Atlantic (17), and Lufthansa (18) all making the top twenty. Other top European airlines are as follows: 

Best Western European Airline – Air France

Best Airline in Eastern Europe – AirBaltic

Best Airline in Northern Europe – Finnair

Air France being towed on tarmac
SkyTrax Ratings

Airline Awards Methodology

The Airline Awards began in 1999 and are derived from a survey put out by Skytrax. Survey takers are not given a pre-selected list of airlines; instead, the airlines are solely selected by travelers. Skytrax emphasizes that “a key directive of the survey is for customers to make their own, personal choices as to which airlines they consider to be the best, underlining the brand as the Passenger’s Choice Awards.” Skytrax received entries from travelers from over 100 nationalities, and these travelers mentioned over 350 airlines in their answers.  Any airline in the world can be nominated. Survey entries are screened for IP addresses and user information to ensure no duplicate entries.

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Save 30% on Southwest Airlines for Prime Day https://www.smartertravel.com/save-30-on-southwest-airlines-for-prime-day/ https://www.smartertravel.com/save-30-on-southwest-airlines-for-prime-day/#respond Tue, 16 Jul 2024 15:32:06 +0000 https://www.smartertravel.com/?p=456337 Amazon has partnered with Southwest Airlines to offer Amazon Prime members an exclusive discount during the summer 2024 Prime Days event. From July 16 through July 17, Prime members can save up to 30% on base fares at Southwest.com using the discount code PRIME. Click here to see full details of the sale, along with […]

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Amazon has partnered with Southwest Airlines to offer Amazon Prime members an exclusive discount during the summer 2024 Prime Days event. From July 16 through July 17, Prime members can save up to 30% on base fares at Southwest.com using the discount code PRIME.

Click here to see full details of the sale, along with Amazon’s best Prime Day travel deals.

Some sample fares include:

The discount is valid for travel within the continental U.S. from August 6 through December 18 and August 13 through December 17 for travel to/from international destinations, Hawaii and Puerto Rico. Some blackout dates apply.

Southwest is the first airline to partner with Amazon for Prime Day and other travel companies, offering discounts on cruises, tours, rental cars, and more.

Since 2015, Prime Day has been offering deals to Amazon Prime members. Thousands of deals are available, many perfect for travelers. This year, Prime Day runs July 16-17, 2024.

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JetBlue Makes Carry-On Bags Free for Blue Basic https://www.smartertravel.com/jetblue-carry-on-bags-free-for-blue-basic/ https://www.smartertravel.com/jetblue-carry-on-bags-free-for-blue-basic/#respond Thu, 20 Jun 2024 18:34:32 +0000 https://www.smartertravel.com/?p=456019 Starting September 6, 2024, JetBlue will loosen restrictions on its cheapest fare class, Blue Basic, allowing passengers to bring a carry-on bag onboard for free. Previously, the airline only permitted Blue Basic ticketholders to bring a small personal item onboard that could fit underneath the seat.  “Carry-on bags are an important part of travel to […]

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Starting September 6, 2024, JetBlue will loosen restrictions on its cheapest fare class, Blue Basic, allowing passengers to bring a carry-on bag onboard for free. Previously, the airline only permitted Blue Basic ticketholders to bring a small personal item onboard that could fit underneath the seat. 

“Carry-on bags are an important part of travel to customers, and when presented with a choice between JetBlue’s award-winning service and another carrier’s basic offering, we want JetBlue to be the easy winner,” said Marty St. George, president, JetBlue. “We’re always looking for ways to evolve our offering in response to customer preferences. This is a win-win as we improve the customer experience and keep JetBlue competitive in our industry.”

Flyers booked in Blue Basic will be allowed to bring a free carry-on bag starting September 6, regardless of when they purchased the ticket. 

JetBlue’s only update to the Blue Basic fare class is adding a free carry-on bag. Flyers with these tickets will still have to pay an additional fee to select a seat and will board the plane in the last group. 

JetBlue Fare Classes

Blue BasicBlueBlue PlusBlue ExtraMint
Free Carry-On Bag11111
Free Checked Bag (Domestic Flights)00102
ChangesNot allowedNo feeNo feeNo feeNo fee
Cancellations$100-$200 per personNo feeNo feeNo feeNo fee
Seat SelectionAdditional feeFreeFreeFreeFree
BoardingLast groupGeneralGeneralEarlyEarly

JetBlue Carry-on Bag Size

Carry-on space is not guaranteed in the overhead bin, so always be prepared for the possibility that your bag may be gate-checked (especially if you’re boarding in the last group.)  Carry-ons must adhere to JetBlue’s restrictions, which state that bags, including wheels and handles, must not exceed 22” L x 14” W x 9” H. 

All JetBlue passengers (regardless of fare class) are also permitted to bring aboard a personal item, such as a laptop bag or backpack, which must not exceed 17” L x 13” W x 8” H and should be stored under the seat in front of you.

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